Privacy Policy jqk888 —
Personal Data Protection for Malaysia Users

1 Information We Collect

Jqk888 collects various types of information in order to provide better services, ensure platform security, and comply with applicable legal requirements. The information we collect covers the following categories:

• Registration Information — full name, date of birth, phone number, email address, identity card number (for KYC verification).
• Financial Information — bank account number, bank name, and deposit and withdrawal transaction history on our platform.
• Usage Information — login data, game history, game preferences, session duration, and in-account activity.
• Technical Information — IP address, device type, operating system, web browser type, screen resolution, and general geolocation data.
• Communications — live chat conversation records, support emails, and any feedback you submit to us.

We only collect information that is strictly necessary for the stated purposes. jqk888 does not collect sensitive data such as biometric information, religious beliefs, political views, or medical records.

2 How We Use Your Information

Every piece of information collected by jqk888 is used for clear and legitimate purposes. We do not process your data for purposes unrelated to platform operations without first obtaining your consent. The following are the primary purposes for data use:

• Creating and managing your member account, including the identity verification (KYC) process required by regulations.
• Processing financial transactions including deposits, withdrawals, and bonus transfers to your account.
• Providing responsive, high-quality customer support through all communication channels.
• Sending important notifications related to your account, security, promotions, and relevant platform updates.
• Analyzing usage patterns for product improvement, user experience enhancement, and overall platform performance.
• Detecting and preventing fraudulent activity, money laundering, and any misuse of the platform.
• Complying with applicable legal obligations, regulations, and court orders.

3 Sharing Information with Third Parties

Jqk888 understands that your trust is our most valuable asset. We do not sell or disclose your personal information to third parties except in the following situations required for legitimate platform operations:

• Payment Service Providers — banks and payment processors that handle your financial transactions, subject to strict confidentiality agreements.
• Game Providers — licensed game software companies that supply the titles available on the platform, for the purpose of smooth game operations.
• Legal Authorities — law enforcement agencies, courts, or regulatory bodies when required by a valid court order or applicable law.
• Technical Service Providers — cloud infrastructure providers, cybersecurity services, and analytics partners that help us operate the platform securely.
• KYC Partners — third-party identity verification services we use to comply with anti-money laundering (AML) requirements.

All third parties we work with are required to meet data security standards equal to or higher than our own. Every data sharing arrangement is governed by a legally binding data processing agreement.

4 Cookies & Tracking Technologies

Jqk888 uses cookies and similar tracking technologies to enhance the user experience on our platform. Cookies are small text files stored on your device when you visit our website. There are several types of cookies we use:

• Essential Cookies — required for core platform functions such as login sessions, security verification, and language preferences. These cookies cannot be disabled.
• Performance Cookies — helps us understand how members use the platform, including the most frequently visited pages and time spent in each section.
• Functional Cookies — stores your personal preferences such as font size, display theme, and game settings to deliver a more personalised experience.
• Analytics Cookies — used to analyse traffic patterns and user behaviour for the continuous improvement of our platform.

You can manage your cookie settings through your web browser at any time. However, disabling essential cookies may affect platform functionality and your overall gaming experience.

5 Data Security and Protection Measures

Jqk888 continuously invests in the latest cybersecurity infrastructure to ensure the personal data of all our members is protected at all times. The technical and organisational security measures we practise include:

• End-to-end encryption using TLS 1.3 protocol for all data communication between client and server.
• Passwords are stored using the bcrypt hashing algorithm, which is non-reversible, ensuring your password is never stored in plain text.
• Two-factor authentication (2FA) available for all member accounts as an additional layer of protection against unauthorized access.
• Regular third-party security audits, including penetration testing, to identify and address system vulnerabilities.
• Real-time threat monitoring using a SIEM system that detects and responds to suspicious activity within seconds.
• A comprehensive incident response plan to ensure any data breach is managed efficiently and members are notified within the timeframe required by law.

While we take all reasonable steps to protect your data, no system is completely foolproof. You also play an important role in securing your account by using a strong password, enabling 2FA, and never sharing your login credentials with anyone.

6 Data Retention Period

Jqk888 retains your personal data only for as long as necessary to fulfil the purposes stated in this policy or to comply with applicable legal obligations. In general, our data retention policy is as follows:

• Active Account Data — retained for the duration your account is active and for seven (7) years after account closure for financial regulatory compliance purposes.
• Transaction Records — retained for a minimum of seven (7) years in line with financial reporting and anti-money laundering legal requirements.
• Login and Security Data — retained for twelve (12) months for security investigation and fraud detection purposes.
• Support Communication Records — retained for two (2) years after case resolution for quality control and reference purposes.
• Anonymous Analytics Data — de-identified data may be retained indefinitely for trend analysis and product improvement purposes.

Once the specified retention period has expired, your personal data will be securely deleted or permanently anonymized in accordance with our data management procedures.

7 Your Rights Under Malaysia's PDPA

As a data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding the personal data we hold about you. jqk888 fully respects and facilitates the exercise of these rights:

To exercise any of the rights above, please contact our privacy team via 24/7 live chat or support email. We will respond within thirty (30) business days from the date your request is received.

8 Child Safety and Protection of Underage Users

Jqk888 strictly prohibits individuals under the age of 18 from registering or using our platform in any capacity. We do not intentionally collect or store personal data of minors. The measures we take to prevent underage registration include:

• Date of birth verification is mandatory during new account registration.
• A KYC process requiring official identity document verification to confirm the applicant's actual age.
• Immediate account closure for any individual found to have registered using false age information.

If you believe a minor has registered on our platform, please contact our support team immediately so the account can be investigated and appropriate action taken.

9 Changes to This Privacy Policy

Jqk888 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or improvements to the services we offer. When significant changes are made, we will:

• Displaying a clear notice on our platform's home page at least seven (7) days before the changes take effect.
• Sending email notifications to all registered members with an active account on the platform.
• Updating the "Effective Date" shown at the top of this document to reflect the latest version.

Continued use of the jqk888 platform after the effective date of any changes constitutes your acceptance of the amended Privacy Policy. We encourage you to review this page periodically to stay informed of how we handle your personal data.